Terms & Conditions

Doors & Floors Galore (DFG)

These Terms & Conditions apply to all purchases made from Doors & Floors Galore (“DFG”, “we”, “our”, or “us”), whether online, in-store, or by telephone. By placing an order with us, you confirm that you have read, understood, and accepted these Terms & Conditions.

Orders & Payment

All goods must be paid for in full at the time of ordering.
We strongly recommend visiting our showroom to view products before purchasing where possible.
If visiting the showroom is not practical, we recommend ordering a single item initially to ensure suitability before placing larger orders. This may help avoid unnecessary return costs.
Bespoke, made-to-order, rebated, modified, or special-order items must be paid for in advance and are non-refundable unless faulty or damaged.

Product Inspection & Installation

Customers must inspect all products immediately upon delivery and prior to installation.

We strongly recommend that fitters or tradespeople are not booked until all items have been received, unpacked, inspected, and confirmed as suitable.

Any manufacturing defects, damage, missing parts, or incorrect items must be reported within 48 hours of delivery.

Important Conditions

Any visibly damaged goods should be rejected at the point of delivery.
Products must not be installed if defects or damage are present.
Once a product has been installed, altered, treated, or modified, it will be deemed accepted as fit for purpose.
Claims for defects, damage, or faults will not be accepted after installation or alteration.
Signing delivery notes as “unchecked” will not remove the customer’s responsibility to inspect the goods upon delivery.

Doors & Floors Galore accepts no liability for:

Joinery or fitting costs
Delays caused by defective replacements
Incidental or consequential losses arising from damaged or faulty goods

Delivery Terms

Deliveries are carried out by specialist door couriers and are typically scheduled as all-day delivery slots.

Someone must be present to inspect and sign for the delivery.
If no one is available at the property, a re-delivery charge may apply.
Delivery charges are non-refundable once dispatch has taken place.

Certain courier companies provide curbside delivery only. If this is unsuitable, customers must notify us before placing the order so alternative arrangements can be discussed where possible.

Estimated lead times for in-stock items are generally 5–10 working days but may vary depending on stock levels, supplier availability, and delivery location.

All lead times provided are estimates only and are not guaranteed.

Returns, Cancellations & Refunds

Standard Returns

Returns of correctly supplied goods may be refused where products were ordered in-store, specially ordered, modified, or bespoke manufactured.

Refunds will only be processed once returned goods have been received and inspected by us.

Customers are responsible for return costs unless the goods were damaged or faulty upon delivery.

If damage is identified at the point of delivery:

The goods must be rejected immediately
The items should be returned with the courier
This may prevent additional return charges from applying

All communication relating to returns, refunds, cancellations, or exchanges should be submitted by email.

Non-Stock & Special Orders

Cancellation of non-stock or special-order items may incur a 25% restocking charge, particularly where:

The order was placed in-store
The customer previously viewed the products in-store
The products were ordered specifically on behalf of the customer

Business-to-Business Sales

Business-to-business sales made online may be subject to a 25% restocking charge for returns, exchanges, or cancellations where permitted within our returns policy timeframe.

Bespoke & Modified Products

Bespoke, modified, rebated, paired, or special-order products are non-returnable and non-refundable unless proven faulty.

Customers will be informed where products are bespoke or modified, either:

On the product page
Via quotation
Via email correspondence

Primed bespoke products, including door pairs and bifold systems, may show visible modification work and require full preparation and treatment before installation.

Where doors are paired but not factory rebated:

Grain, finish, and edge appearance may vary
Rebated edges may not perfectly match the factory finish
Variations depend on door style and material

Customers unsure about these differences should contact our sales team before ordering.

Timber Products & Storage

All timber products must:

Be stored flat
Be kept in a dry environment
Be acclimatised for at least 48 hours before installation

Doors should not be installed in areas affected by:

Fresh plaster
High moisture levels
Ongoing wet trades

Failure to correctly store or acclimatise products may result in warping, twisting, or bowing, for which DFG accepts no liability.

Finishing & Treatment of Doors

All timber products must be thoroughly inspected before:

Treatment
Finishing
Installation

Refunds or compensation will not be provided once products have been treated, installed, or altered.

Treatment Requirements

All unfinished or primed timber doors must be correctly treated before installation using suitable products in accordance with Doors & Floors Galores & manufacturer guidelines.

All edges, cut-outs, hinge recesses, lock areas, letterbox cut-outs, tops, and bottoms must be sealed equally.

Full treatment information supplied on our treatment guideline page

Important Restrictions

Engineered doors must not be treated with Danish Oil or similar products.
Water-based finishes, waxes, oils, varnishes, or preservatives may not be suitable for certain engineered products.
Clear stains on external doors may provide insufficient UV protection and may invalidate manufacturer guarantees.

Customers unsure which products to use should seek professional advice before treatment via telephone 01142 449006 or via email info@doorsgalore.co.uk.

Pre-finished doors will lose their guarantee if the original finish is removed and not properly retreated.

Natural timber veneers may vary in:

Colour
Grain
Texture
Shade

Exposure to direct sunlight may also cause natural colour changes over time.

Glass & External Doors

We recommend that pre-glazed external doors are sealed with clear silicone around the glass unit on both the interior and exterior sides after installation.

Storage Charges

Orders not collected or accepted for delivery within 8 weeks of arrival at Doors & Floors Galore may incur storage charges from £20 per week.

Customers must contact us before the 8-week period expires if delays are unavoidable. Any extension is entirely at the discretion of Doors & Floors Galore.

Warranty Limitations

Installing non-standard items such as:

Cat flaps
Dog flaps
Additional modifications

may invalidate any applicable manufacturer warranty.

“Solid core” does not mean solid oak or solid hardwood. Unless specifically stated otherwise, all doors sold by DFG are engineered construction doors.

Door weights are approximate only and may vary between manufacturing batches and sizes.

Order Amendments & Customer Information

Any amendments to orders must be submitted via email and include:

Order number
Customer details
Requested amendment

Changes to billing addresses, delivery addresses, telephone numbers, or contact information will only be accepted when confirmed in writing via email.

Telephone requests alone will not be accepted for security and accuracy purposes.

Hinges & Hardware Recommendations

To maintain warranty compliance and ensure suitability for door weight:

35mm & 40mm doors: 3 x 3-inch Grade 7 hinges
35mm FD30 fire doors: 3 x Grade 11 hinges (HIN14322/11SSS)
44mm doors: 3 x Grade 13 hinges
54mm doors: 4 x 4-inch Grade 13 hinges

Customers should always follow current manufacturer recommendations.

Promotions & Discounts

Where a 5% promotional discount is advertised:

The discount applies to goods only
Delivery charges are excluded
Promotions apply to online orders only
Promotions do not apply to in-store purchases or manually raised quotations/proformas
Only one promotional offer, discount code, or promotion may be used per order unless otherwise stated. Promotions cannot be used in conjunction with any other offer, discount, or voucher.

Contacting Us

If you are unsure about any aspect of these Terms & Conditions, please contact us before placing your order. We are happy to assist and clarify any information prior to purchase.

TREATMENT

IMPORTANT – STORAGE & TREATMENT GUIDELINES FOR YOUR DOORS

Please read the following information carefully. Failure to correctly inspect, store, acclimatise, treat, or maintain your doors may invalidate manufacturer warranties and could result in warping, twisting, bowing, swelling, or other damage.

Section 1 – Inspection, Storage & Acclimatisation

All doors must be inspected immediately upon delivery for any obvious damage visible through the packaging.

Where packaging does not allow full visibility of the product, customers must unpack and inspect all covered areas within 48 hours of delivery. Any damage, defects, or concerns must be reported within this timeframe. Claims for issues that would have been clearly visible during inspection may not be accepted after this period.

Storage Requirements

All doors must:

Be fully unpacked upon delivery
Be stored flat at all times
Be kept in a dry, well-ventilated indoor environment
Be acclimatised for a minimum of 48 hours prior to installation

Doors must never:

Be stored upright or on their sides
Be exposed to damp conditions
Be placed near freshly plastered walls
Be stored near wet paint or excessive moisture

Failure to follow these guidelines may result in damage to the product and may invalidate any applicable warranty.

External Timber Unfinished Doors

All unfinished external timber doors must be fully treated prior to installation using a solvent-based finishing system.

The following products must NOT be used:

Water-based products
Fast-drying systems
Oils or waxes
Wood preservatives

Recommended Treatment Process

Before hanging:

Solvent-based primer
Solvent-based undercoat
Two solvent-based top coats

After installation, any areas modified by a joiner must also be fully sealed and treated, including:

Hinge recesses
Lock and latch cut-outs
Letterbox openings
Top and bottom edges
Side edges
Any trimmed or exposed timber

These exposed areas become untreated once cut or modified and must be resealed correctly to prevent moisture ingress.

For best results, we recommend removing the door after fitting to complete treatment of modified areas indoors in a dry environment. Hardware such as hinges, locks, and handles should be removed where necessary to ensure full coverage.

We strongly advise using a temporary door during this process.

As timber is a natural product, external doors will require ongoing maintenance. Exposure to weather conditions will naturally cause wear over time if the finish is not properly maintained on a regular basis.

Internal Primed Doors

Section 1 must be followed in full prior to treatment and installation.

Primed internal doors must be finished using:

A solvent-based undercoat
A solvent-based top coat

The following products must NOT be used:

Water-based paints
Fast-drying systems
Oils or waxes
Wood preservatives

Any areas modified during installation must be resealed and refinished appropriately, including all cut or exposed edges.

Internal Unfinished Doors

Section 1 must be followed in full prior to treatment and installation.

Unfinished internal doors must be fully treated before hanging using either:

A solvent-based paint system, or
A solvent-based wood stain system

Recommended process:

Primer
Undercoat
Top coat

The following products must NOT be used:

Water-based products
Fast-drying systems
Oils or waxes
Wood preservatives

Any exposed or modified areas created during installation must also be fully treated and sealed.

Pre-Finished Doors

Section 1 must still be followed for all pre-finished doors.

Any areas modified during installation, including trimmed or cut edges, must be resealed appropriately.

For pre-finished oak products, a clear solvent-based wood stain should be applied to all modified areas using 2–3 coats.

The following products must NOT be used:

Water-based finishes
Fast-drying systems
Oils or waxes
Wood preservatives

Need Advice?

If you are unsure about the correct storage, treatment, or maintenance procedure for your doors, please contact Frankie via.

Telephone: 0114 244 9006
Email: info@doorsgalore.co.uk

Cancellations & Returns

Consumer Cancellation Rights

Under the Consumer Contracts Regulations, consumers have the right to cancel their order within 14 days of receiving the goods, excluding bespoke, made-to-order, modified, or special-order items.

To exercise your right to cancel, you must notify Doors & Floors Galore in writing within 14 days of delivery by emailing:

info@doorsgalore.co.uk

Your cancellation request must include:

Your order number
Clear photographs of each product (front and back full length)
Which items require return, quantities, size’s, product code (if applicable)

Return Requirements

Once cancellation has been confirmed, the goods must be returned to Doors & Floors Galore within 14 days.

Returned products must:

Be unused and in a resaleable condition
Be complete with all components and accessories
Be returned in their original unopened packaging
Be adequately packaged to avoid transit damage

Doors & Floors Galore reserves the right to inspect all returned items upon arrival to ensure they are suitable for resale and free from damage or missing parts.

If any damage is identified upon return, we will notify you promptly so that you may raise the matter directly with your chosen courier.

Customer Responsibility for Returns

Customers are responsible for arranging and paying for the return of unwanted goods unless the products were supplied damaged or faulty.

We strongly recommend:

Using an insured delivery service
Photographing the goods before dispatch
Retaining proof of postage and tracking information

This may assist in the event of transit damage or courier disputes.

Delivery charges are non-refundable for business customers.

Collection Service

Where available, Doors & Floors Galore may be able to arrange collection of returned items.

Collection charges start from £60 including VAT, depending on:

Delivery location
Quantity of items
Manufacturer restrictions
Courier availability

Please note that some specialist couriers may refuse collection responsibility for certain products. In such cases, customers will be required to arrange their own return transport.

Exclusions

The following items are excluded from cancellation and return rights unless faulty:

Bespoke or made-to-order products
Modified or rebated items
Special-order products
Products altered, treated, or installed after delivery

Nothing within this policy affects your statutory rights under UK consumer law.

Privacy Policy

Doors & Floors Galore (DFG)

Doors & Floors Galore (“DFG”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us.

This Privacy Policy forms part of our Website Terms and Conditions.

Company Details

Doors & Floors Galore
23 Washford Road
Sheffield
S9 3XW

VAT Number: 706623741

Information We Collect

In order to process your orders and provide our services, we may collect and store the following information:

Full name
Billing address
Delivery address
Telephone number
Email address
Payment details
Account login information, including username and encrypted password
Order history, including products purchased, prices paid, and delivery information
Information provided when contacting us via email, telephone, live chat, or social media
Technical information such as IP address, browser type, device information, and website usage activity

Please note that if you choose not to provide certain information, we may be unable to process your order or provide our services effectively.

How We Use Your Information

We use your personal data to:

Process and fulfil your orders
Arrange delivery of purchased products
Provide customer support and respond to enquiries
Process payments and refunds
Maintain records for accounting and legal obligations
Improve website functionality and customer experience
Protect the security of our business, staff, customers, and website

We do not use your information for:

Automated decision-making
Profiling
Credit scoring or credit referencing

We do not offer credit facilities.

We do not carry out marketing email campaigns.

Legal Basis for Processing

We process your personal data under the lawful bases of:

Contractual necessity – to fulfil your order and provide our services
Legal obligation – for accounting, taxation, and regulatory compliance
Legitimate interests – to maintain website security and improve customer service

Sharing Your Information

We only share your information where necessary to provide our services or comply with legal obligations.

Third parties we may share data with include:

Delivery companies and couriers
Manufacturers and suppliers
Interparcel
Payment service providers
Website and communication providers

Live Chat Provider

We use Tawk.to as our live chat provider. If you use our live chat service, your email address and any information you provide may be processed by Tawk.to in accordance with their privacy policies.

Payment Providers

Payments are securely processed through third-party providers including:

PayPal
SagePay / Opayo

We do not store or have direct access to your full payment card details.

For more information, please view their privacy policies:

PayPal Privacy Policy
SagePay / Opayo Privacy Policy

Data Security

We are committed to ensuring that your personal information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and protect the information we collect online.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and enhance website functionality.

You can control cookie settings through your web browser preferences.

Links to Other Websites

Our website may contain links to third-party websites, suppliers, or social media platforms. Once you leave our website, we do not have control over external websites and are not responsible for their privacy practices.

We recommend reviewing the privacy policies of any external websites you visit.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data where applicable
Restrict or object to certain processing activities
Request transfer of your data
Withdraw consent where consent has been given

We may request proof of identity before processing certain requests.

There is no charge for requesting a copy of your personal data unless the request is excessive or repetitive.

To exercise your rights, please contact us using the details below.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Doors & Floors Galore
23 Washford Road
Sheffield
S9 3XW

Telephone: 0114 244 9006
Email: info@doorsgalore.co.uk

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

However, we would appreciate the opportunity to address your concerns first and will always do our best to resolve any issues promptly and fairly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page.

GDPR Compliance

Doors & Floors Galore is committed to protecting and respecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the General Data Protection Regulation (EU 2016/679).

Any personal information collected by Doors & Floors Galore will be processed lawfully, fairly, and transparently for the purposes of administering sales, supplying goods and services, providing customer support, and fulfilling our legal and contractual obligations.

Lawful Basis for Processing Personal Data

Doors & Floors Galore processes personal data under the following lawful bases:

Consent – Article 6(1)(a)

The individual has given clear consent for Doors & Floors Galore to process their personal data for a specific purpose.

Contract – Article 6(1)(b)

Processing is necessary for the performance of a contract between Doors & Floors Galore and the individual, or to take steps at the individual’s request prior to entering into a contract.

Legal Obligation – Article 6(1)(c)

Processing is necessary for compliance with legal obligations to which Doors & Floors Galore is subject, including accounting, taxation, and regulatory requirements.

Your Rights Under GDPR

Under the UK GDPR and EU GDPR, you have the following rights regarding your personal data:

The right to be informed
The right of access
The right to rectification
The right to erasure (“the right to be forgotten”)
The right to restrict processing
The right to data portability
The right to object
Rights relating to automated decision-making and profiling

Doors & Floors Galore is committed to ensuring that all personal data is handled securely and that individuals are able to exercise their rights in accordance with applicable data protection legislation.

If you wish to exercise any of your rights or have any concerns regarding how your personal data is handled, please contact us directly.

Guarantee

Doors & Floors Galore guarantee good for a period of 12 months as long as the manufacturers guidelines for treatment and fitting have been adhered too.

Manufacturers Guarantees vary depending on the individual product and it is advised that attention be paid to their conditions

Delivery Information & FAQs

Important Delivery Information

The products we supply, including doors and worktops, are often large, heavy, and fragile. Due to the nature of these items, it is important that they are handled, inspected, and stored correctly upon delivery.

Delivery Inspection

It is the customer’s responsibility to ensure that either they or an authorised person is available to accept and inspect the delivery.

Upon delivery, please carefully inspect all packaging and products before signing for the goods. If the packaging appears damaged, we strongly recommend checking the item thoroughly to ensure the damage has not affected the product itself.

If any damage is identified at the time of delivery:

Please do not accept the goods
Mark the delivery as damaged
Return the items with the courier immediately

We also recommend taking photographs of all products upon arrival for your records.

Missed Deliveries

If a delivery has been booked and confirmed with you, but nobody is available at the delivery address when the courier arrives, the goods will not be left unattended.

A re-delivery charge will apply, and a new delivery date will need to be arranged.

Delivery Lead Times

We aim to deliver most standard orders within an estimated 5–10 working days.

Please note:

All lead times provided are estimates only and are not guaranteed
Delivery times may vary depending on location, stock availability, courier schedules, and manufacturer lead times
We are based in Sheffield, and some delivery areas may require additional transit time

For clarification on current lead times, please contact us before placing your order.

Definition of Estimated Lead Times

“Estimated” means a timeframe that is approximate and not guaranteed. Delivery dates may change due to circumstances outside of our control.

Storage & Acclimatisation of Doors

During transportation, doors may be carried upright, flat, or on their side. This is acceptable for transit purposes only and does not represent the correct storage method after delivery.

Once delivered, doors must:

Be fully inspected immediately
Be removed from all packaging
Be stored flat in a dry environment
Be allowed to acclimatise to room conditions prior to installation

Failure to store and acclimatise doors correctly may result in twisting, warping, or bowing. Doors & Floors Galore cannot accept liability for issues arising from incorrect storage or handling after delivery.

Delays & Availability

In some cases, delivery may take longer due to:

Stock availability
Manufacturing lead times
Courier scheduling
Regional delivery limitations
Bespoke or made-to-order products

Where possible, we will advise you of extended lead times when your order is placed.

We use specialised door couriers wherever possible to minimise the risk of damage during transit.

Bespoke & Made-to-Order Products

Bespoke, made-to-order, or special-order products may have longer lead times. All dates provided for these products are estimated only and may change.

Please note:

Bespoke or made-to-order items are non-returnable and non-refundable unless proven faulty
These products are manufactured by third-party suppliers and not by Doors & Floors Galore directly
Product pages will clearly display the relevant brand or manufacturer information
Manufacturing may take place within the UK or overseas, which can affect lead times

As these lead times are controlled by manufacturers and suppliers, Doors & Floors Galore cannot guarantee specific delivery dates.

Compensation, discounts, or refunds will not be provided for delays outside of our reasonable control.

By placing an order and accepting our Terms & Conditions, you acknowledge and accept these estimated lead times and conditions.

If your order is required for building control approval, renovation deadlines, or project completion, we strongly recommend making temporary arrangements and not relying solely on estimated delivery dates.

Once products arrive at Doors & Floors Galore, we will arrange delivery as promptly as possible.

Returns & Collection Charges

Return collection costs may be higher than the original delivery charge due to:

Specialist handling requirements
Inspection obligations
Insurance coverage for the full retail value of the goods

All returns must comply with our Returns Policy.

Delivery Terms

Curbside Delivery Only

All deliveries are strictly curbside delivery only.

Couriers are not obligated to move goods into the property, upstairs, or into specific rooms. Customers are responsible for arranging sufficient assistance to safely move and handle the goods after delivery.

Website Images

Product images displayed on our website are for illustrative purposes only. While every effort is made to ensure images accurately represent the products supplied, colours, finishes, grain patterns, and other details may vary slightly from the actual product.

Due to differences in screen settings, display resolutions, and device types, product colours and appearance may appear differently when viewed online.