Internal Ostria Oak Pre-Finished FD30 44mm Fire Door

Terms & Conditions

1. All items must be paid for in full at the time of ordering
2. Before you purchase it is advisable to visit our showroom and view our products if this is not possible it may be better to order one item to make sure that it is what you require – this will avoid costly return
3. Doors made to customers specification must be paid for in advance and will not be refunded unless faulty or damaged
4. We highly recommend you do not book fitters until your order has been received and checked.
5. Please make sure you check products for defects when they are delivered.
6. Do not try to install any defective product. If a product has been installed we will assume that it was checked, as recommended, and deemed fit-for-purpose.
7. Cancelation of non stock items prior to delivery are subject to a 25% restocking charge when ordered in store
8. We reserve the right to refuse the return of any correctly supplied goods that have been ordered by the customer in store
9. Refunds willl not be made until the items have been returned to us and inspected
10.  It is important with deliveries to try and accept goods when the courier is in your area if not this can mean delays out of our control. Some courier companies will only deliver to the kerb if this is not suitable please state at the point of order so a solution may be organised
11. The cost  returns is down to the customer unless goods are damaged/faulty at the time of delivery a responsable person must be present to inspect and sign for the goods as damage will not be accepted after the courier has left
12. Any correspondence regarding the return of goods or refunds must be done via email when ever possible if an email address is not available then via telephone or letter – distance contract must use the PDF form to cancel
13. If goods are noticed to be damaged on delivery please refuse them and return them via the courier this will stop any returns charge being made
14. It is important to inspect the doors prior to your joiner arriving to fit them. In the event of there being damage that can not be seen through the packaging or a mistake on the door size. This will save any un necessary charges from your joiners if they are unable to do the job.
15. All timber products must be stored flat and in a dry environment
16. All doors either Internal or External are Engineered – This means that the doors are over veneered and that the internal structure will be made up of mixed species – special care must be taken when treating engineered doors and we stress that Varnish/ Water based products/Oils/Wax or Wood preservatives are not suitable for use on these doors – If in doubt what to use please contact our in house decorator
17. All timber products must be treated prior to hanging with an oil based high performance wood stain eg Sikkens  – varnish (Not suitable for some External Doors Please read manufacturers recommendations) – primer – base coat–top coat to the Recommended level i.e. internal doors minimum of 2 coats and external 4 coats with the final application applied after fitting All cut outs hinges – lock and letter boxes including top & bottoms of doors must be treated with the same amount
18. Engineered doors must not be treated with Danish Oil or anything similar
19. When treating External doors with clear stain it can lead to discolouration as there are either very low or no u values in these products. Manufacturers will not guarantee their doors if this is used.
20. It is recommended that pre-glazed external doors after hanging have clear silicone run round the edge of the glass both inside and out
21. All doors must be thoroughly inspected prior to treatment or hanging of both wood and glass as a refund for products or joiners fees will not be made
22. Wood can vary in colour and grain depending on batches
23. Doors should not be hung where there are freshly plastered walls or where plastering is going to take place after hanging
24. Before fitting it is recommended that the instruction affixed to the door be read carefully
25. Any pre-finished door will lose its guarantee if the finish is removed and not retreated
26. ANY PURCHASES MADE OVER THE TELEPHONE WILL NEED TO BE VERIFIED BY PRODUCTION OF THE CARD USED PLUS A UTILITY BILL ON DELIVERY OR COLLECTION

The items delivered are large and heavy and easily damaged if they are not handled correctly

It is important that you or an agreed party is available to check and sign for goods delivered – if any packaging is damaged please check that this has not gone through to the item below – If damaged is detected on delivery please do not accept and return with the courier – A good tip is to photograph doors/worktops on arrival

If the courier has arranged delivery with you and when he arrives there is no one there items will not be left – you will have to book another delivery slot and pay for an extra delivery

The returns cost is higher than delivery as they have the reasonability to check the goods and provide insurance to cover to the total of the retail price

We try to deliver most orders within an estimated 5 – 10 working days. We are based in sheffield so please bare that in mind and call us if you are unsure

When doors are transported they could be transported stood up, on their side or flat. Transporting doors is not where they require to be stored flat. Transporting is not where they need to be in their acclimatising state. As soon as they are delivered to your property they require inspecting, removing from any packaging and laying flat as it is at this point they need to acclimatise which will then prevent twisting, warping and bowing

Depending on your area and availability some items could take longer, we will make you aware of this at the point of you placing your order, all dates given are estimated and can move, we only use specialised door couriers to avoid damages, the low delivery costs reflect this

If items are out of stock or are bespoke made delivery can take longer and dates given are always estimated dates and they can move, this is out of our control (Estimated dates are provided by the factory) – Bespoke made doors are non-returnable/refundable unless faulty. The bespoke made doors are made by a third-party supplier we do not make inhouse this will be clearly listed on the product page with a BRAND NAME, whether made in the UK or overseas, lead times can be longer and we must stress this. We always estimate they are not exact given timescales. COMPENSATION & DISCOUNT will not be given for longer delays. Please make sure you are happy with this before you place your order as placing your order and accepting the terms & conditions you are accepting the information we have given. When ordering bespoke doors if you are awaiting while building control to asses your property, we highly recommend you install temporary doors and not rely on lead times as they are estimated and can move. As soon as the doors arrive with doors & floors galore it is in both parties’ interest to deliver these.

DELIVERY IS CURB SIDE ONLY